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TeleSales
and TeleService
Managers
And Supervisors Can
Easily Administer These
Guides
Our
TeleSales and
TeleService
self-directed learning series is a unique training
program that costs a
fraction of similar
instruction. It has
been designed to help
support staff or
telemarketing staff
members effectively
"drill-for-skill"
proven methods for
increasing sales and
customer or client
service levels. This
means you will sell
more to your present
customer/client base
and reduce marketing
costs. Check out these vital lessons:
An Introduction To
TeleSales And
TeleService
-
How
To Use These Guides Effectively
-
Avoiding
Barriers To Communications
-
Overcoming
Telephone Barriers
-
Developing
A Sales Success Mindset
-
Handling
Challenging People
Effective Telephone Communications
Skills
-
Question,
Listen, Analyze
-
Catch
a Listener’s Attention
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Takeaway,
Probe, Present And Close
-
How
To Handle Objections
-
Tie
Down The Sale And Follow Through
The Professional Telemarketer
Outbound Telecommunications
-
Creating
Effective Scripts - Part One
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Creating
Effective Scripts - Part Two
-
Respond
To Objections
-
Determining
Your Telemarketing Value
-
Overcoming
The Barriers To Success
Like our other
self-administered
guides, this
instruction consists of
20 short daily lessons, daily
reinforcement exercises and a final
exam, all centered
on inbound and
outbound telemarketing
skills. These learning guides can
stand-alone as a
self-contained
program or act as
reinforcement for other
workshops on the
subject. As indicated in the lesson
guide above, this training
also includes detailed
instruction on
how to write sales
producing scripts.
Managers and
supervisors can easily
administer these field-tested and
proven learning guides
in your office or
remote locations over a
four to six week
period.
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